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harjit's avatar
harjit
Contributing User
2 years ago

Unable to Match Super Payments to PaySuper Transaction

Hi there, I have got unallocated Super Payments to be matched against the PaySuper transactions. Somehow the related PaySuper transaction has been marked 'Complete' whereas it should be sitting as ...
harjit's avatar
harjit
Contributing User
2 years ago

Hi Doreen,

 

The transactions were not reversed/reprocessed. Not able to see any other transaction of the same amount with which these transactions might possibly be matched. 

Checked transactions for the past two years.

 

Thanks for your patience.

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, harjit

 

Thanks for your prompt response.

 

Please allow us to check on this so we can further assist. We truly appreciate your patience. We will update you as soon as possible.

 

Best regards,

Doreen

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