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MattBedford's avatar
MattBedford
Trusted User
5 months ago

Unable to record customer payment to correct account

We have an issue where we need to record a customer payment and move the funds from the undeposited funds account to the cheque account. When we go to do this, MYOB comes up with a fault that states "can't edit transactions from a previous financial year." The funds we are trying to move are not from last financial year, they are from August 2025 (current financial year). We have quite a few payments that need to be moved to the cheque account, all come up with the same fault issue. 

 

Please note there is no lock date active.

 

Screenshot of the payment we are trying to move is attached, note it has automatically landed in the undeposited funds account when customer made the payment online. 

 

Second screenshot shows the fault message we receive when we try to allocate the fund to the business cheque account.

 

Has anyone had this issue before and or know of a work around to fix the issue.

 

Thank you for your time and assistance.

Matt

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 months ago

    Hey MattBedford​,

     

    Thanks for the screenshots and the detailed rundown on the August payments. With Online Payments, the system automatically creates the customer payment and related transactions. They’re locked by design and don’t need editing or deletion, which is why you’re seeing “You can’t edit transactions from a previous financial year” even though the payment is in the current year. To get the money from Undeposited Funds to your Cheque account, the best move is to transfer money between accounts to the correct bank. In the future, you can edit the account linked to Online Payments so settlements land in the right place straight up. Make sure to check the FAQs from this link and look for “How do I change the bank account my online payments (minus fees) are deposited into” for the steps. 

     

    Cheers,

    Doreen

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