Forum Discussion

adminatfarmhous's avatar
adminatfarmhous
2 years ago

Unable to Split Payments Across Accounts

I'm allocating payments as per usual however it seems there's been an update of sorts and now I am unable to allocate payments in which I need to split across accounts. The remaining unallocated amount is highlighted red at -$0.00, which I am usually able to submit but it is registering this as still unbalanced and I cannot make it appear as positive $0. Just wondering how this can be fixed?

split across accounts
unallocated
  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi adminatfarmhous 

     

    Thanks for your posts. This is something that has been raised with our product teams and they are currently investigating, in the meantime they have advised of the two work arounds below:

    1. Delete the values from the dollar side and re-enter via the percentage field in the allocate window instead OR
    2. Enter a spend money or receive money transaction instead and match it to the bank feed transaction

    Please let me know if you need further help.

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