Westpac one business vs MYOB

Thanks Genreve_S​ for this.

What happens if you are not able to upload the file on the date of the payment?  
We should be able to upload a file for future date.  We spend hours on the phone with Westpac and they have confirmed that the MYOB upload file is missing the batch header.  How do i go about adding this to our file?

Can you confirm if this is going to get fixed since it is an myob issue?

Uploading the file on the payment date isn't a workable solution. If we manually do it through our bank then its going to take us alot of time and hassle uploading all our suppliers and employees as we were doing everything through myob. 

Hi Fogartys, 

I can see how inconvenient this change would be, especially when payment details aren’t coming through as expected.

In MYOB software, check that:

• the supplier payment is recorded as an electronic payment
• the supplier’s bank details and reference are correct
• the correct Westpac account and payment date are selected under Banking > Prepare Electronic Payments

If these are correct, the missing reference and payment date appear to be related to how Westpac One Business is reading the file after the changeover, rather than something missing in your software.

For now, upload the file on the date the payment should be made. If the supplier reference is still missing, ask Westpac to check the file format or import profile.

Regards,

Genreve

Hi Jarred_HC1, 

I understand why you’re asking. There isn’t a setting in MYOB to manually add the missing batch header. Recreating the bank file won’t add it if it isn’t being generated in the file.

For now, upload the file on the payment date, or process it manually if it needs to be prepared earlier.

Regards,
Genreve

Hi Fogartys,

Thanks for breaking down how this affects your payments. We've passed this along to our product developers to investigate, but we don't have a timeline for a resolution just yet. I understand that this is an extra hurdle, but it's the only workaround we have while the team sorts it out.

Cheers,

Princess