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Fogartys's avatar
Fogartys
Member
48 minutes ago

Westpac one business vs MYOB

Hi everyone,

 

I was wondering if anyone has been having the same issues or if anyone knows any solutions.

 

We are having issues with payment bank files upload into westpac using the myob electronic files. None of my supplier references are transferring across like they used to and in the old Westpac I used to be able to edit the payment upload file and change the payement dates to the future (westpac has never transferred future payment dates). 

 

Is there anything I need to check in MYOB that I may be missing. I am assuming it is all Westpacs issue since the changeover.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    20 minutes ago

    Hi Fogartys, 

    I can see how inconvenient this change would be, especially when payment details aren’t coming through as expected.

     

    In MYOB software, check that:

    • the supplier payment is recorded as an electronic payment
    • the supplier’s bank details and reference are correct
    • the correct Westpac account and payment date are selected under Banking > Prepare Electronic Payments

    If these are correct, the missing reference and payment date appear to be related to how Westpac One Business is reading the file after the changeover, rather than something missing in your software.

     

    For now, upload the file on the date the payment should be made. If the supplier reference is still missing, ask Westpac to check the file format or import profile.

     

    Regards,

    Genreve

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