I'm a bookkeeper and client recently subscribed to Business Lite with an additional subscription for full Inventory including full Inventory Reporting. However, reporting seems limited. Previously, in the desktop Account Right Standard version (as client has no payroll but buys and sell second hand items) I was able to look up Item Transactions on stock items to see its full history (and in order to claim input tax credits on second hand purchases sold in the quarter that were bought from individuals with no ABN). There is no Item Register reporting facility however so it's impossible to look up the history of the Item (including purchases). So, what exactly is he paying for as the separate subscription (which has been confirmed) seems very light on in the Inventory Reporting? How do I get an Item Register or look up Item Transactions to see their history?

Thanks for expediting. I sent another email to Support yesterday. Just to clarify: client has Business Lite subscription plus Business Inventory (separate) subscription $22/month. He has no payroll so stayed on desktop Account Right Standard for years simply because there were no affordable MYOB products that allowed for unlimited Inventory and Inventory reporting unless you paid for full Payroll as well. So when this new product became available as an additional subscription to fill in the gap, he changed. He/I would prefer if he can stay in the Cloud as of course, was about to upload bank feeds and we have already entered transactions in the new software. It would now be very messy to go backwards. But can't go forwards without the full Inventory reporting.

Exceptionally disappointing, particularly that for $22 a month – why would a business that needs unlimited items also not require a way to search those item transactions? It’s not advanced stuff in my opinion and is extremely basic accounting requirements – searching transactions. If we go back to Account Right Standard – according the MYOB products, there is no such thing, only Account Right Plus which at its normal pricing is $136/month. There is no way a small business with no payroll (or future limited payroll) is going to pay this. If we update to MYOB Business Pro but keep the $22/month subscription (as the unlimited items is still needed) then we get the Item Register report (which looks like what exactly?). This would be (ultimately) $77 a month, assuming the Item Register report will be enough.Under MYOB Business is there any way to search transactions on a more expanded basis (ie, via item number)?And can we re-set the MYOB Business back to 6 months for the current offer – because as far as I’m concerned that’s the least MYOB can do. I spent an enormous amount of my weekend trying to find an appropriate report or search method to look up item transaction history to finalise the quarter – and had to go back into the old Account Right Standard to look up history luckily the ones I needed were prior to the switch-over. But going back to Account Right Standard and going online (which would be upgrading to Account Right Plus?) means $136 a month for a business that has no Payroll requirements? Or, we keep Account Right Standard offline and I go to the enormous trouble of re-entering and reconciling all the transactions, new items and their purchases etc. Who can I physically speak to on the phone to give me and action upon items rather than calling Sales again? I’ve used MYOB packages with clients for 13 years – and recommended this product to Michael. Have also recommended MYOB Account Right to another client at a time when they considered switching to Xero. I’ve often supported the product through my ICB contacts. But this is extraordinarily poor service, sales work and knowledge by MYOB staff about what their products actually do. Judy

Hi Judy9, Thank you for your post, and welcome to the community forum. If you're looking for the Item register report, this can be found in Reporting >> Inventory reports. For further information, kindly refer to this Help article, Inventory Reports. However, if you're seeking additional reports beyond what's currently available, I'd encourage you to share your specific needs and suggestions on our Product Ideas Board. Please let me know if you require further assistance with this. I'm here to help. Cheers, Princess

As I said in my original post, there is no way to access this under Business Lite with the additional paid subscription of $22/month for Inventory, which according to MYOB sales was supposed to give not just unlimited inventory items but full inventory reporting. I'm telling you - the Item Transaction report is completely missing. There is NO way of searching up the history of an Item purchase. There are only four reports available under Reporting - Inventory and transaction / item register is not one of them. The four reports are basic and there is no way to search the history of an item transaction, except under Sales Reports. Nothing under Purchases Reports - the only link I find is to the list of Items, which gives me nothing. I have sent an email to MYOB with a full complaint about this and have yet to receive a reply, because my client was sold a product that was promised full inventory reporting which does not exist. The four reports are: Reorder; Stock on Hand; Item Sales Analysis & Inventory Value Reconciliation. I'm hoping MYOB can escalate this because I don't think MYOB Sales are selling the correct product. And Yes, I went through the process and Business Inventory is Active under the subscription and my client is being charged $22/month for a product that is useless without being able to look at his Item history and who he bought from, when, where. Looking up through the Purchases transactions is useless because it brings up all the other Purchases and to try and trace the Item would need to open up every single document or search through paper files.

Hi Judy9, Thank you for your response. I'm deeply sorry for the misinformation I've provided and for the inconvenience this issue has caused you. You're correct that the specific reports you're looking for are not available in the MYOB Business Lite subscription, despite being promised by our team. I completely understand your disappointments regarding the promised full inventory reports and their actual functionality. Your client deserves accurate and comprehensive reporting tools, especially regarding inventory history and transactions, which are crucial for effective business management. I ensure to consult this internally with the relevant team to address the discrepancy between the product offering and the features provided. Additionally, I'll do my best to expedite a response to your email correspondence to ensure that your concerns are addressed promptly and thoroughly. Please give me some time to discuss this with the relevant team, and I'll keep you posted once I receive an update about this matter. Your patience and understanding are highly appreciated! Cheers, Princess

Business Lite Full Inventory Reporting - Item Transactions report missing

Princess_R
MYOB Moderator
12 months ago
Hi Judy9,

Thank you for your post, and welcome to the community forum.

If you're looking for the Item register report, this can be found in Reporting >> Inventory reports. For further information, kindly refer to this Help article, Inventory Reports. However, if you're seeking additional reports beyond what's currently available, I'd encourage you to share your specific needs and suggestions on our Product Ideas Board.

Please let me know if you require further assistance with this. I'm here to help.

Cheers,

Princess
- Judy9
  Contributing User
  11 months ago
  As I said in my original post, there is no way to access this under Business Lite with the additional paid subscription of $22/month for Inventory, which according to MYOB sales was supposed to give not just unlimited inventory items but full inventory reporting. I'm telling you - the Item Transaction report is completely missing. There is NO way of searching up the history of an Item purchase. There are only four reports available under Reporting - Inventory and transaction / item register is not one of them. The four reports are basic and there is no way to search the history of an item transaction, except under Sales Reports. Nothing under Purchases Reports - the only link I find is to the list of Items, which gives me nothing. I have sent an email to MYOB with a full complaint about this and have yet to receive a reply, because my client was sold a product that was promised full inventory reporting which does not exist. The four reports are: Reorder; Stock on Hand; Item Sales Analysis & Inventory Value Reconciliation. I'm hoping MYOB can escalate this because I don't think MYOB Sales are selling the correct product. And Yes, I went through the process and Business Inventory is Active under the subscription and my client is being charged $22/month for a product that is useless without being able to look at his Item history and who he bought from, when, where. Looking up through the Purchases transactions is useless because it brings up all the other Purchases and to try and trace the Item would need to open up every single document or search through paper files.
  - Princess_R
    MYOB Moderator
    11 months ago
    Hi Judy9,
    
    Thank you for your response. I'm deeply sorry for the misinformation I've provided and for the inconvenience this issue has caused you. You're correct that the specific reports you're looking for are not available in the MYOB Business Lite subscription, despite being promised by our team. I completely understand your disappointments regarding the promised full inventory reports and their actual functionality. Your client deserves accurate and comprehensive reporting tools, especially regarding inventory history and transactions, which are crucial for effective business management. I ensure to consult this internally with the relevant team to address the discrepancy between the product offering and the features provided. Additionally, I'll do my best to expedite a response to your email correspondence to ensure that your concerns are addressed promptly and thoroughly.
    
    Please give me some time to discuss this with the relevant team, and I'll keep you posted once I receive an update about this matter. Your patience and understanding are highly appreciated!
    
    Cheers,
    
    Princess

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Business Lite Full Inventory Reporting - Item Transactions report missing

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