Forum Discussion

Rhian4400's avatar
Rhian4400
Member
1 year ago

Accountant lost access

Hi all,    all has been well using MYOB until I updated my accountant to Advisor . She now has no access. I have deleted her and re-invited using My.MYOB and she still doesn’t have any access. Trie...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi Rhian4400,

 

It looks like there's been a hiccup with your accountant's access after changing her role to Advisor and re-inviting her hasn't fixed it.

 

The best way to get this sorted is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can check this setup, sort out any email issues, and make sure everything is working as it should.

 

Regards,

Sai

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