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G4GS's avatar
G4GS
Contributing User
21 days ago

Cancellation - Account ******81

Hi,   I'd like this account cancelled. ******81   Some extra feedback:   - Your call back system doesn't work. I've spoken to an AI agent, waited approximately 10 minutes on the phone and...
G4GS's avatar
G4GS
Contributing User
19 days ago

Thanks Amanda. I have no record of any missed calls yesterday. I have received a missed call and voice message from a landline number earlier this morning. I've tried to call back and left and voice message just now.

 

I am unable to speak over the phone from 3.00pm - 8.00pm today. If a call is needed tomorrow morning just let me know and I'll lock in a time. 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    19 days ago

    Hey G4GS​ 

    I'm unable to book in a certain time for you but can assure you we will only make calls within business hours. 

    • G4GS's avatar
      G4GS
      Contributing User
      17 days ago

      Hey Amanda,

       

      I've received an email from Parmeet and I've requested a call. I'm having trouble getting in touch over the phone outside of my business hours. The cancellation date provided by Parmeet in the email is for 2027. Its a recurring subscription that I don't need as this business is closing down.

       

      I know its difficult to schedule calls but I've been trying to get this resolved since Monday. This board is the only avenue I currently have to contact MYOB and receive a reply. Landline numbers are making calls that I can't answer as I'm working. When I try to call back later I am sent on a loop and I have no one to speak to.

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