Forum Discussion

akj's avatar
akj
Experienced User
2 years ago
Solved

Cant change login email address

Have tried multiple times now to change my login email address and while it now tells me that email login is already in use........ Login name already exists (I116_30000)   I cant actually log...
  • ryadre's avatar
    ryadre
    3 years ago

    I have the same issue. Payroll has done update, now after opening I get error saying Confirmantion code is invalid and to contact MYOB. Then the next pop up asks for a password, which I said No.

     

    After doing the payroll I get the same error as the OP and its then says Journels are not posted.

     

    Edit - I called support and they said its a know issue and are working on a fix. They added me to their list to notify when fixed with a case number

akj's avatar
akj
Experienced User
2 years ago

No go Earl

It still says...

 

Login name already exists (I116_30000)
Note that if you change your login name, you will need to log in again with your new credentials.
Note: The New email address will continue to have access to all payment information, files and services currently accessable.
I still log in with my old email.... My new email is on my profile but my old email is still marked as current login email
Can you change it please ?
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 years ago

Hi akj,

 

Thank you for your patience and for the information. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

 

 

Please let me know if you need further help.

 

Kind regards,

Sai

  • akj's avatar
    akj
    Experienced User
    2 years ago

    Absolutely !

  • akj's avatar
    akj
    Experienced User
    2 years ago

    Sorry no its fine I have other issues I posted today

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 years ago

      Hi akj,

       

      Thank you for letting us know and I'm glad that it was resolved. May i know your other issues. I'll be more than happy to assist you with this.

       

       

      Please let me know if you need further help.

       

      Kind regards,

      Sai

       

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change login email address","id":"message:829632","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:232448"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Maint"},"conversation":{"__ref":"Conversation:conversation:829632"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:829632"},"body@stripHtml({\"truncateLength\":200})":" Have tried multiple times now to change my login email address and while it now tells me that email login is already in use........ Login name already exists (I116_30000)   I cant actually log...","body@stringLength":"468","rawBody":"

Have tried multiple times now to change my login email address and while it now tells me that email login is already in use........ Login name already exists (I116_30000)

 

I cant actually login with it.  Ive read how to do it on multiple posts and it wont allow me to. I want to retire the existing email address

Thanks

Andrea

","kudosSumWeight":0,"postTime":"2023-08-04T14:46:01.874+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:829632_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":888},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:829632":{"__typename":"Conversation","id":"conversation:829632","solved":true,"topic":{"__ref":"ForumTopicMessage:message:829632"},"lastPostingActivityTime":"2023-08-23T15:07:12.608+10:00","lastPostTime":"2023-08-23T15:07:12.608+10:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:829632":{"__typename":"ModerationData","id":"moderation_data:829632","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:829632_1":{"__typename":"Revision","id":"revision:829632_1","lastEditTime":"2023-08-04T14:46:01.874+10:00"},"ForumReplyMessage:message:832132":{"__typename":"ForumReplyMessage","id":"message:832132","conversation":{"__ref":"Conversation:conversation:829632"},"author":{"__ref":"User:user:295370"},"revisionNum":1,"uid":832132,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Maint"},"subject":"Re: Cant change login email address","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:832132"},"parent":{"__ref":"AcceptedSolutionMessage:message:830505"},"body":"

Hi akj,

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Thank you for your patience and for the information. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

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Please let me know if you need further help.

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Kind regards,

\n

Sai

","body@stringLength":"619","rawBody":"

Hi ,

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\n

Thank you for your patience and for the information. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

\n

 

\n

 

\n

Please let me know if you need further help.

\n

 

\n

Kind regards,

\n

Sai

","kudosSumWeight":0,"repliesCount":3,"postTime":"2023-08-22T14:43:26.075+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:832132_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":685},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:832173"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:832174"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745425998354":{"__typename":"CachedAsset","id":"theme:customTheme1-1745425998354","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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No go Earl

It still says...

 

Login name already exists (I116_30000)
Note that if you change your login name, you will need to log in again with your new credentials.
Note: The New email address will continue to have access to all payment information, files and services currently accessable.
I still log in with my old email.... My new email is on my profile but my old email is still marked as current login email
Can you change it please ?
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No go Earl

It still says...

 

Login name already exists (I116_30000)
Note that if you change your login name, you will need to log in again with your new credentials.
Note: The New email address will continue to have access to all payment information, files and services currently accessable.
I still log in with my old email.... My new email is on my profile but my old email is still marked as current login email
Can you change it please ?
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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1744853305000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"ModerationData:moderation_data:832173":{"__typename":"ModerationData","id":"moderation_data:832173","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:832173":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:232448"},"id":"message:832173","revisionNum":1,"uid":832173,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Maint"},"parent":{"__ref":"ForumReplyMessage:message:832132"},"conversation":{"__ref":"Conversation:conversation:829632"},"subject":"Re: Cant change login email address","moderationData":{"__ref":"ModerationData:moderation_data:832173"},"body":"

Absolutely !

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Sorry no its fine I have other issues I posted today

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Hi akj,

\n

 

\n

Thank you for letting us know and I'm glad that it was resolved. May i know your other issues. I'll be more than happy to assist you with this.

\n

 

\n

 

\n

Please let me know if you need further help.

\n

 

\n

Kind regards,

\n

Sai

\n

 

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