Forum Discussion

MissyPres's avatar
MissyPres
Member
2 years ago
Solved

Can't open a file as saying it is backing up

When I try to login I get an error to say:   Backup in progress You can sign in once the backup is complete   There is no MYOB file to open.
  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi MissyPres,

     

    Thanks for your post, and welcome to the Community Forum. I've reset your company file back to active. Feel free to reply if you need further help. I also recommend getting in touch through our online help center, MOCA, whenever you need immediate assistance with this.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

JojoA1's avatar
JojoA1
Experienced User
1 year ago

Hi,

 

I've got the same message today while trying to log in.

 

Backup in progress

You can sign in once the backup is complete

 

Regards,

Jo

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi JojoA1,

     

    I ran the same fixes on other users' files, so your file should be active now. If you encounter the same issue again, you can reach out to support via the MyAccount window or live chat through MOCA.

     

    Thanks,
    Genreve

    • JojoA1's avatar
      JojoA1
      Experienced User
      1 year ago

      Hi Genreve,

       

      It hasn't worked, it's still saying it's backing up.

      I'll go through support via MyAccount.

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