Has anyone else had any issues with a reported complaint taking 2 months to get a response? All I have received back is the following:
I have tried to call several times to speak with someone and I am just on hold for hours. What a bloody joke MYOB Customer service is. I am thinking of exculating the complaint to the AFCA. Has anyone else had this experience and esculated the case to the AFCA and did they help?
Thanks
Hi
I am experiencing the same issues changing from one product to another. I purchased the new product on 19.6.26 and it is now 13.8.26 and I am still not able to operate my business. I am getting the same usual response of "due to high volumes". I agreed the support is appalling and I am going to escalate the matter to AFCA and see how I go.
Hi Sai,
Actually my complaint started on the 11th of June however the consultant I spoke to that day clearly did not raise my complaint for me. I have it all in an email trail that you will see within my case number.
it’s been two months of waiting to hear from someone and if I don’t get a response in the next few days I’m escalating to the AFCA. Your customer service is beyond disappointing for the price we pay to have a service with you.
Hi Ames_,
Thanks for your patience. We’ve checked your case and can see that it was submitted on 27 July. Our team is currently handling a high volume of requests, so there may be a delay in getting back to you. We’ll assist you as soon as someone becomes available. Thanks for your understanding.
Regards,
Sai
