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harpo's avatar
harpo
Contributing User
4 months ago
Solved

credit not adding gst

Hello as a student I have to create a credit for  an invoice and have done so but it is not adding the gst amount and  is not calculating the GST at 10%.

The amount in the toals should be subtotal -$906.57 Tax -90.66 total paid $997.23

 

GST error
  • Princess_R's avatar
    Princess_R
    12 months ago

    Hi Bassem,

     

    Thank you for reaching out.

     

    I understand you're having some trouble creating a new MYOB Business file from your partner.com dashboard. It can be a bit tricky at times. To ensure you'll be able to create a new file, you can use this link: https://partner.myob.com/

     

    I've also found this Help article, Creating an online file and choosing a subscription payer, which might help clarify the process of creating files for your client. If the error continues when you access the partner dashboard, our phone support team is always ready to assist. I've sent you a private message with more details on how to reach them.

     

    Feel free to post anytime you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

1 Reply

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 months ago
    Copy LinkReport

    Hey harpo,

     

    You can check the GST Tax code setting to see if 10% has been entered. If the tax code is set correctly but the GST is still calculating at less than 10%, it would be best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it. To check Tax code, go to:

     

    • Accounting.
    • Tax code, and then select GST.
    • Make sure the rate is set to 10%.

     

    Best regards,

    Doreen

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Hello as a student I have to create a credit for  an invoice and have done so but it is not adding the gst amount and  is not calculating the GST at 10%.

The amount in the toals should be subtotal -$906.57 Tax -90.66 total paid $997.23

 

","body@stringLength":"271","rawBody":"

Hello as a student I have to create a credit for  an invoice and have done so but it is not adding the gst amount and  is not calculating the GST at 10%.

The amount in the toals should be subtotal -$906.57 Tax -90.66 total paid $997.23

 

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credit not adding gst","moderationData":{"__ref":"ModerationData:moderation_data:885967"},"body":"

Hey harpo,

\n

 

\n

You can check the GST Tax code setting to see if 10% has been entered. If the tax code is set correctly but the GST is still calculating at less than 10%, it would be best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it. To check Tax code, go to:

\n

 

\n\n

 

\n

Best regards,

\n

Doreen

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-12-23T10:22:08.693+11:00","lastPublishTime":"2024-12-23T10:22:08.693+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":29},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Maint/message:885960/message:885967","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1189","rawBody":"

Hey ,

\n

 

\n

You can check the GST Tax code setting to see if 10% has been entered. If the tax code is set correctly but the GST is still calculating at less than 10%, it would be best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount so they can look into it. To check Tax code, go to:

\n

 

\n\n

 

\n

Best regards,

\n

Doreen

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