Difficult to cancel subscription
Hi MYOB Support, I’ve spent a considerable amount of time trying to cancel my subscription. I’ve contacted your support team by phone several times, but unfortunately, I haven’t been able to reac...
Forum Discussion
Hi sandinguyen,
Sorry to hear about your experience trying to get your account cancelled. While I can’t comment on the email you received, I can confirm that subscription cancellations need to be completed by phone so our support team can verify your details and process the request.
I appreciate that calling can take time, but our phone support team is the right team to assist with your cancellation. We’re unable to cancel a subscription through the Community forum.
You can find more information about cancelling your subscription here: https://www.myob.com/au/support/myob-business/product-account/myob-subscription-invoices-and-payment-details/cancelling-your-myob-subscription
Regards,
Genreve
