Hi Jan22,
Retaining the old email address from when the business started can sometimes happen when your account is moved over to the My Account platform.
Because it’s the main account owner's email, our team needs to update it from our side. The quickest way is to log into My Account and create a ticket, or use MOCA, our virtual assistant, to connect with our live chat team.
Just let them know the old email showing, the correct email you want to use now, and that you no longer have access to the old address. They can get it sorted for you and also check the ABN at the same time.
Regards,
Genreve
