Financial year

Hey Helen888​,

You’re right, there isn’t an option on your side to roll the financial year back once it’s moved ahead. No worries though, our team can check this for you and help get it rolled back. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

Hello hannah​ 

I am not using the app, I am an accountant trying to make sure the records are correct. 

There is very little functionality in this product

Hey Helen888​, 

I just want to check first, is this for Solo by MYOB, and are you seeing this from within the app?

The Solo app itself doesn’t have any settings that allow the financial year to be manually changed. If this change has occurred in another MYOB product, we’re generally unable to change the financial year back, however we would need to look into this a bit further to confirm what’s happened.

If you’re not using the Solo app, please let me know which MYOB product you’re working with and I get can this with the correct team. 

If this is occurring in Solo, please log into the app and go to  More > Chat with us, then raise a ticket with the team so we can investigate this further for you.

Thanks, 
Hannah