Hi TrinaW,

 

Since it works when using your phone's hotspot but not on WiFi, it's likely a network-related issue. Here are a few things you can try to fix it:

 

1. Restart your modem and router - Turn them off for about 30 seconds, then switch them back on and try logging in again.
2. Check with your internet provider - Sometimes, internet providers have security settings or restrictions that might be blocking MYOB. They may need to adjust your settings.
3. Test on a different WiFi network - If possible, try connecting to a different WiFi network to see if the issue is specific to your home network.
4. Check your firewall and antivirus software - Your security software may be blocking MYOB. Try temporarily disabling them and logging in again. If that works, you may need to add MYOB as an exception in the settings.

 

If the persists, I recommend reaching out to your local IT support so they can check your network configuration.

 

Regards,

Sai