Hi ,
We tried to do a back up last night but after an hour still hadn't finished so we cancelled back up and went home. This morning, we can't log in as it says "back up in process". How can we get back into MYOB? We have contact MYOB but still no reply hours later. Any help be much appreciated! We needed to work asap.
ALL FIXED! Found an online chat that fixed the issue. Just not sure how to delete this post.
ALL FIXED! Found an online chat that fixed the issue. Just not sure how to delete this post.
How did you get in I cant open my account its driving me insane
Can you please help me
Hi Mark60,
If you're encountering any errors while trying to access your account, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Additionally, you can check our Status Hub for updates or further information regarding any ongoing issues.
Regards,
Sai
Having the same problem.
Any help would be greatly appreciated.
Hi AccountsCC,
To best assist you with the backup in progress issue you're experiencing, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can pull up the affected account and run a script over your file to help resolve this promptly.
Regards,
Sai
Hi Isaiah,
Thanks, I thought that's what I did via MyAccount ??
Regards Perry
Hey AccountsCC,
I saw the support case you've submitted via My Account. If you need immediate assistance with this so you can access your file, it's best to reach out to our Live Chat via our virtual assistant MOCA.
Best regards,
Doreen
