Forum Discussion

PBTannie's avatar
PBTannie
Experienced Cover User
4 months ago

MYOB not opening.. please help

Hi ,    We tried to do a back up last night but after an hour still hadn't finished so we cancelled back up and went home. This morning, we can't log in as it says "back up in process". How can we ...
HELP!
  • PBTannie's avatar
    PBTannie
    4 months ago

    ALL FIXED! Found an online chat that fixed the issue. Just not sure how to delete this post. 

AccountsCC's avatar
AccountsCC
27 days ago

Having the same problem.

 

Any help would be greatly appreciated.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    27 days ago

    Hi AccountsCC,

     

    To best assist you with the backup in progress issue you're experiencing, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can pull up the affected account and run a script over your file to help resolve this promptly.

     

    Regards,

    Sai

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