Invitation not being received
I am adding a new user who is a remote worker. I have set them up as I previously have done with other users and the invitiation isnt being received. I have tried to resend a few times.
Any help?
Forum Discussion
1 Reply
Hi TJMBendigo,
Sounds like something is blocking the invitation from coming through.
If the email address is correct and you've already resent it a few times, it's possible the email address needs to be whitelisted either on our end or on your remote worker's end. I'd recommend asking them to check their junk or spam folder and have their IT team check whether MYOB emails are being filtered or blocked.
If it's still not coming through after that, the best next step is to reach out to our support team so they can check it from our side. You can do that by creating a ticket in My Account or by chatting with our team through MOCA, our virtual assistant.
Regards,
Genreve
