Forum Discussion

BronwynHamster's avatar
BronwynHamster
Trusted Cover User
8 hours ago

Not receiving invitations or remittances

Hi Mike,

Do you know if there is any other way, other than by email, to accept an invitation to a new MYOB file. For some reason my email address no longer receives invitations to join a new MYOB file and hasn't received remittances for a number of months. I have been in contact with the Company who hosts my Company's emails and MYOB's emails are not even reaching his server. What is quite inexplicable is that my employees have the same email addresses xxx.com.au as me, just with different first names. I also have a generic accounts@ email address which does receive emails. Happy to use that email address to receive remittances. However, I can't use it to accept invitations. So back to my first Q - is there another way of accepting an invitation?

 

Cheers, Bronwyn

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 hours ago

    Hi BronwynHamster,

     

    Thanks for sharing details about your access issue.

     

    Since the email doesn’t seem to be reaching your provider at all, it’d be best to contact support so they can check the email address you’re using and investigate further. They can confirm whether anything is blocking delivery on MYOB’s side and let you know the best next step from there. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant. 


    Regards,

    Genreve