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BenAdams's avatar
BenAdams
User
6 months ago

Inviting user/advisor

I sent an invitation to an advisor. I thought the email address was incorrect so I cancelled the invitation. Now I cannot send an email to the correct email address and cannot figure out how to resend the invitation. 

 

I am getting the message 'There is already a user with this email. Enter a different email.

 

The status on this user is invitation cancelled however I cannot invite the correct person in?

1 Reply

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 months ago

    Hi BenAdams,

     

    Thank you for the post and welcome to the Community Forum! I appreciate you for letting us know your concern, and I'm sorry to hear that you've had this experience. I'll be more than happy to help you with this. I'll be sending you a private message to get some of your information and to assist you further.

     

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai