Forum Discussion

Jacq256's avatar
Jacq256
Contributing User
5 months ago
Solved

Logging in with new email address come up with erro

Hi, I've just updated my email in myMYOB, but when I use it to log into MYOB Essentials, it gets to a screen "Link a User ID to your MYOB account".  There are fields for User ID, which currently has "Administrator" in there, and Password (screenshot attached).  I'm unsure what to put in the User ID.  Is it my old email, or my new email?  I've tried both and clicked "Link User ID and open file" and it always comes up with "Something went wrong".

 

Grateful for any help.

 

Cheers, Jacqui

  • Hannah_V's avatar
    Hannah_V
    5 months ago

    Hi, Jacq256. Thank you for your post.

     

    To troubleshoot this, can you enter the User ID as Administrator and leave the password blank? Does this allow you to sign in?

    If you are still not able to sign in, let us know if you require further assistance and we are here to help you.

    If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information. 
     

    Best regards,

    Hannah

5 Replies

Sort By
  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    15 days ago

    Hey jpotit

    I'd recommend getting a file administrator to open the file up from the desktop version, click into Setup > User Access and double check if there is an inactive user linked with the login email you use. 

    If there is, you'll want to untick the option "This user will sign on with a my.MYOB account." and save. This will remove the login email from the inactive user. If you've got another active user setup linked to the same email address you should be able to log on now without an issue. Otherwise you'll need to create a new user and enter the login email and click "Save and Invite User". Click no when the prompt comes up to update in my.MYOB as well. 

     

    Cheers, Amanda.

  • jpotit's avatar
    jpotit
    User
    16 days ago

    Dear Hannah, 

     

    I encountered the same issues however I followed this post and clicked on blank password and administrator as user and it gave me an error message screenshot attached. Is there any other way around this you might know of?

     

  • Hannah_V's avatar
    Hannah_V
    MYOB Moderator
    5 months ago

    Hi, Jacq256. Thank you for your post.

     

    To troubleshoot this, can you enter the User ID as Administrator and leave the password blank? Does this allow you to sign in?

    If you are still not able to sign in, let us know if you require further assistance and we are here to help you.

    If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information. 
     

    Best regards,

    Hannah

    • Jacq256's avatar
      Jacq256
      Contributing User
      5 months ago

      Well that turned out to be super easy.  Thanks so much Hannah :)

      • Hannah_V's avatar
        Hannah_V
        MYOB Moderator
        5 months ago

        Happy to help you, Jacq256.

         

        Let me know if there's anything that I can assist you with and I'll be happy to help! If none, I will now close this thread. Please don't hesitate to reach out if you require assistance in the future.

         

        Cheers,

        Hannah