Forum Discussion

Meit's avatar
Meit
Contributing User
2 years ago

Login Issue

I'm unable to log into our Myob Business Acc.  Was fine previously but now after entering the login info and giving the Authentication code it comes up with a new page to "Link a User ID to your MYOB...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi Meit,

     

    Thank you for your post.

     

    I'm sorry to hear that you're having trouble accessing your account. When logging into your MYOb account (this is your email address and password), after you enter the 2FA code, you may be prompted with the company file login (this is the user ID and password). The default username and password for company files are Administrator and no password. If you selected the link this User ID to my.MYOB account, this will skip this window and let you open the file after entering your MYOB log in.

     

    Please let me know if you require any further assistance with this. I'd be more than happy to assist.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Meit,

 

Thank you for your post.

 

I'm sorry to hear that you're having trouble accessing your account. When logging into your MYOb account (this is your email address and password), after you enter the 2FA code, you may be prompted with the company file login (this is the user ID and password). The default username and password for company files are Administrator and no password. If you selected the link this User ID to my.MYOB account, this will skip this window and let you open the file after entering your MYOB log in.

 

Please let me know if you require any further assistance with this. I'd be more than happy to assist.

 

Cheers,

Princess

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