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mauricedeman's avatar
mauricedeman
User
8 months ago

login issues

When I try to log into essentials myob cant seem to find my business  (de man services)

any ideas? 

It only just started today

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    8 months ago

    HI mauricedeman,

     

    Thank you for your post and welcome to the Community Forum. 

     

    We are sorry to hear about your experience and I understand that you are having difficulty in accessing your file. To further assist you with this, could you please do the basic troubleshooting like clearing the cache, clearing them fixes certain problems like website loading slowly and helps your device run optimally. You can also try it on a different browser. Make sure that you are using the same email address and appropriate login page. 

     

    If the issue persists, I will send you a private message to ask for some information on your account. So, we can assist you further.  
     

    Thanks, 

    Cel

     

    • Celia_B's avatar
      Celia_B
      MYOB Moderator
      8 months ago

      Hi mauricedeman,

       

      We just wanted to get back to you regarding your concern. If you still need assistance with this, or if you have questions and concerns, please feel free to post again. We are happy to help. 

       

      Kind Regards, 

      Cel