Hi, Since yesterday I cannot login to Business Pro. I enter login details and I get the following error message: Error invalid_client Error description Client authentication failed (e.g., unk...
If the solution provided above did not work for you, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MYOB Support or by submitting a support case via MYOB Account.
Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently.
Let me know if you require any further assistance with this. I'm happy to assist you.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
I have cleared the cache 3 times now with no luck. MYOB works fine in Edge.
Correlation Id 16685f471bf026c594a0834355e192be
Error invalid_client
Error description Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). The requested OAuth 2.0 Client does not exist.
It ended up being an issue with the date & time settings on my clients computer that was causing the error. She'd recently had her windows updated and something had been thrown in her date and time settings that made it be in the wrong timezone. Fixed that and the login issues went away. She had this error on whatever browser she was trying to access myob from though
Thank you for providing additional information. We appreciate it. If you have further queries, feel free to start a new post, and one of us will be happy to assist you.
Since you have already cleared the cache in Google Chrome multiple times without success, but MYOB works fine in Edge, there may be an issue specific to Chrome. Here are a few additional steps you can try: Update Google Chrome to the latest version, as updates can resolve compatibility issues. Disable all extensions to see if any are causing the problem, re-enabling them one by one to identify the culprit. Alternatively, use Incognito Mode to disable extensions and start a fresh session, which can help determine if the issue is related to your current session
I can see how that could be useful for accuracy and efficiency. While waiting for other user's recommendation, you can also post a suggestion on the Ideas Exchange board for other users to vote on.
Regards,
Genreve
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
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issues","id":"message:862731","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:118027"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Maint"},"conversation":{"__ref":"Conversation:conversation:862731"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:862731"},"body@stripHtml({\"truncateLength\":200})":" Hi, Since yesterday I cannot login to Business Pro. I enter login details and I get the following error message: Error invalid_client Error description Client authentication failed (e.g., unk...","body@stringLength":"474","rawBody":"
Hi,
Since yesterday I cannot login to Business Pro. I enter login details and I get the following error message:
Error invalid_client
Error description Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). The requested OAuth 2.0 Client does not exist.
I have cleared the cache 3 times now with no luck. MYOB works fine in Edge.
Correlation Id 16685f471bf026c594a0834355e192be
Error invalid_client
Error description Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). The requested OAuth 2.0 Client does not exist.
","body@stringLength":"496","rawBody":"
I Am having the same issue on Google chrome,
I have cleared the cache 3 times now with no luck. MYOB works fine in Edge.
Correlation Id 16685f471bf026c594a0834355e192be
Error invalid_client
Error description Client authentication failed (e.g., unknown client, no client authentication included, or unsupported authentication method). The requested OAuth 2.0 Client does not exist.
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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently.
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Let me know if you require any further assistance with this. I'm happy to assist you.
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Otherwise, if my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.
Thanks for the update. We've done some fixing on our end. I recommend logging out completely, refreshing the browser by clearing the cache and cookies, and then logging back in again. This will prompt you to reset your 2FA, which will help you get rid of the log-in error issue permanently.
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Let me know if you require any further assistance with this. I'm happy to assist you.
\n
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Otherwise, if my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.
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Kind regards,
\n
Shella
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It ended up being an issue with the date & time settings on my clients computer that was causing the error. She'd recently had her windows updated and something had been thrown in her date and time settings that made it be in the wrong timezone. Fixed that and the login issues went away. She had this error on whatever browser she was trying to access myob from though
Thank you for providing additional information. We appreciate it. If you have further queries, feel free to start a new post, and one of us will be happy to assist you.
Since you have already cleared the cache in Google Chrome multiple times without success, but MYOB works fine in Edge, there may be an issue specific to Chrome. Here are a few additional steps you can try: Update Google Chrome to the latest version, as updates can resolve compatibility issues. Disable all extensions to see if any are causing the problem, re-enabling them one by one to identify the culprit. Alternatively, use Incognito Mode to disable extensions and start a fresh session, which can help determine if the issue is related to your current session
