My Account settings

Question

I am going through the nightmare of changing bank accounts at the moment and when i go into My Account to update the billing details I noticed I have 6 different accounts to choose from! All the same name but the numbers after them are different - what is going on here? It only shows the billing details on 2 of them. I have changed the billing details on one just now and is now showing the old details still on the other account but will not let me alter it. Should I be concerned? How do I know if I am in the right one and why is there all these different accounts?

princess_r · Answer

Hi NikkiH,
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Totally get how confusing it can be when you see a bunch of accounts all with the same name, that can definitely throw anyone off. Don’t worry, you actually just have one account with MYOB.
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Sometimes, MYOB sets up system reference accounts for things like Bank feeds, PayDirect, or other add-ons, which can cause those duplicate names to pop up. If you want to be certain you're updating the billing details for the right account, just check the serial number in your file first. When you click your business name’s dropdown, you’ll see the serial number written in small grey text. You can then compare that with what’s listed in your My Account to double check. If you ever need help or want to be extra sure, you can always chat with our team through MOCA (our virtual assistant), or pop a support ticket into My Account.
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Cheers,
Princess

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My Account settings

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