Assigned User Roles in MYOB Business Pro Not working

Hello Shella_A,

I have just now tried again using the instructions (which were not new to me, as it is exactly what I followed earlier).

THE SOLUTION DOES NOT WORK. THERE IS SOMETHING ELSE WRONG.

1) My first post said it all.

2) I tried using the instructions on your link. It did not work. So we are exactly where we were.

3) This time I have taken screen shots and would like someone to go deeper and resolve this.

How can I send the screen shots?

Thanks and Regards 

Hi Jay1996,

Thanks for your post.

My apologies for the late response. I'm sorry to hear that you're still experiencing issues despite following the previous fixing steps recommended. I see that you have taken screenshots this time. These could be very helpful in diagnosing the problem.

I have sent you a private message to gather more information that will help us resolve this issue. Please check your inbox and provide the necessary details so we can assist you better.

We're looking forward to your response.

Kind regards,

Shella

Hi Jay1996,

I hope this message finds you well today. We have recently asked for necessary information on working with company file confirmation, but we have not received any response. If you encounter any further issues, please feel free to reply through a private message. We're here to assist you further. 

Kind regards,

Shella

Thanks Stella,

I sent you a private message with all the details and screen shots. Will await a resolution.

Just to add. We have two serial numbers migrated from AR to Business Pro. In the one for which I have contacted you, when we added a new user, after migration, exactly as per instructions, it does not work...payroll is also shown when not ticked.
However, for the other file, also migrated from AR to Business Pro, a user set up with similar priveleges, seems to work and in this case it was set up before migration. 

So it may have something to do with the migration process or something more complicated?

Thanks

Hi Jay1996,

Thanks for the response and for providing the details needed.

My apologies for the late reply. We recommend removing the user first to remove access and reinviting them again. This will refresh the access you will give to the user once they have accepted the invitation again. You may refer to this helpful article, edit, and delete users for more detailed information and instructions.

Do let me know if you still need further help.

Kind regards,

Shella

Hi Shella,

Unable to delete user. We were simply testing the access level of the user in question, before giving the user access to the file. No MYOB entries were made.
While trying to delete user,  it does not allow stating audit trail exists.

Why this does not work for us.
1) These tips that you are giving are something we were already aware of. 

2) Making user inactive does not work as we do not have any other email (expensive for us to set up new one) to offer and it won't let us create new user with same email. We are a small business and cannot switch the email without assurance it will work.

3) From your replies there is no guarantee the solution proposed will work (as we just doing the same thing again), UNLESS YOU HAVE CHECKED THE FILE REFERENCE SENT TO YOU THROUGH PRIVATE MESSAGE AND HAVE DONE SOME IMPROVEMENTS/CHECKED THE FILE, WE  SEE NO POINT IN SETTING UP ANOTHER EMAIL TO GO THROUGH THIS CYCLE WHICH TOOK MORE THAN 4 WEEKS ALREADY.

Can you please reply to specific query: HAVE YOU GOT THE PRIVATE MSG AND CHECKED THE FILE, before we try again.

What has changed to give us confidence that it will work this time.

Thanks