Forum Discussion

PPP2620's avatar
PPP2620
Experienced User
3 months ago
Solved

Invoice Activity Showing Future Reminders Despite Reminders Being Disabled

Hi,   I’ve noticed a recent change in the Invoice Activity view, which overall is a positive update — the additional detail and revised format aren’t an issue.   However, there is one concern I n...
Reminders
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi PPP2620, 

     

    I'm happy you found the update positive overall.

    Good spot, and thanks for calling it out. I get why seeing those reminder bits hanging around would make you worry.

    To clear it up:

    • The grey “Send reminder” line you see in the Activity panel is just for info. Because “Send invoice reminders” is switched off in your Sales settings, the system won’t actually send any reminder emails, even if a future date is shown there.
    • At the moment, there isn’t a setting to hide or remove those future reminder entries from the Activity view. You can stop reminders from ever sending (which you’ve already done with the global toggle off, and you can also switch them off per customer if you like), but the Activity line itself can’t be turned off yet.

    So, in short,  nothing will go out to your customers as long as reminders are off, even though you can still see that “Send reminder” entry in the activity history.

     

    Regards,

    Genreve 

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi PPP2620, 

 

I'm happy you found the update positive overall.

Good spot, and thanks for calling it out. I get why seeing those reminder bits hanging around would make you worry.

To clear it up:

  • The grey “Send reminder” line you see in the Activity panel is just for info. Because “Send invoice reminders” is switched off in your Sales settings, the system won’t actually send any reminder emails, even if a future date is shown there.
  • At the moment, there isn’t a setting to hide or remove those future reminder entries from the Activity view. You can stop reminders from ever sending (which you’ve already done with the global toggle off, and you can also switch them off per customer if you like), but the Activity line itself can’t be turned off yet.

So, in short,  nothing will go out to your customers as long as reminders are off, even though you can still see that “Send reminder” entry in the activity history.

 

Regards,

Genreve 

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