Reactivate a User
Hi team, I wanted to change one of my staff's access from "file user" to "Online admin". But i have accidentally clicked and changed him to Advisor. Then when i saved it, for some reason the ...
Forum Discussion
Hi Doreen,
Thank you for the reply. I have tried setting the employee again but MYOB keeps giving the error "there is already a user with this email. Enter a different email" even though he is classed as inactive.
Hi AT2,
Thanks for your response.
Typically this can occur if the email address is already associated with another user account in the system. To resolve this issue, I recommend reaching out to our virtual assistant, MOCA, which can be found on our website. If MOCA can't help, you'll be automatically directed to our live chat team. Please provide all the necessary details, including the exact error message you're receiving and the email address of the user you're trying to set up.
Feel free to create a post again if you need further assistance.
Cheers,
Princess
