Setting Up New User
Trying to setup a new user (auditor) but keep getting the message "There is already a user with this email. Enter a different email" Did a search of all user categories but no record of this user/em...
Forum Discussion
Hi AMAT1,
Thanks for double-checking the users on your end to make sure that the email was not already in use. The message “There is already a user with this email. Enter a different email” means that the email is already linked to another user in the file.
Even if that user is inactive, as long as the email is still on their record, it cannot be used for a new user. I recommend ticking Show inactive users in the Users window, then opening each user, including the inactive ones, to see which record is using that email address.
From there, you can either update that existing user so it reflects the new person and make it active again, or remove the email from that user and then create a brand new user with that email.
If you are still running into the same error after trying these steps, it would be best to get in touch with our support team so they can take a closer look at what is blocking that email. You can do this by submitting a support request in My Account or by connecting with our live chat team via MOCA, our virtual assistant, and choosing the live chat option.
Regards,
Genreve
