Statement Text Error
I have created a bill and made a payment to the supplier. when I hit to settle the payment, I get an error message saying "You have indicated that the transaction is to be paid electronically. All e...
Forum Discussion
Hi manasi8,
Thanks for including a screenshot in your post. The error message in the screenshot appears when the software thinks the bill is being paid electronically, but there’s no statement text saved for it.
In practice, this is usually because the bank category for electronic payments is set to your main bank, which flags the payment as electronic, and there’s no statement text stored on the supplier card or payment, so the software throws that error instead of letting you save.
Since you’ve mentioned that you’ve already checked the linked accounts, it would be best to reach out to our support team so they can check what’s causing the issue in more detail. You can contact them by creating a support ticket from the My Account window or by connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
