Transitioning offline + online AR Premier Company files to Business Lite

We have 3 online Company files that MYOB setup under our main AR Premier banner and it is costing us a fortune, so we would like to transfer these files to Business Lite as we do not need all the bells and whistles that AR Premier offers.

Do we need to waiting until 30 June when the subscription is completed for that period or can we move now and transfer those credits over to Business Lite now?

If so, how do we go about this?

We also have one offline Company file that we wish to transfer over to Business Lite online.

Again, how do we go about this?

Thank you for listening

Genreve_S
1 month ago
Hi dieseldigit, ,

Thanks for the update, and I’m glad to hear the Business Lite subscription for the offline file has been set up and the migration form has already been submitted.

For the 3 online AccountRight files, I can’t confirm from the Community side whether the existing login email is what’s stopping the purchase. In some cases, it can be related to how the MYOB login is linked on the account rather than the company files themselves.

A good first step is to sign in to My Account using that same email address and try the purchase there. If it still won’t go through, the next step would be to submit a support request through My Account or connect with live chat through MOCA , our virtual assistant, so the team can check the account setup and subscription linkage for those files.

Once the new MYOB Business Lite subscriptions are active, you can then move ahead with the migration request for each file.

Regards,
Genreve

16 Replies

Genreve_S
MYOB Moderator
1 month ago
Hi dieseldigit, ,

Thanks for the update, and I’m glad to hear the Business Lite subscription for the offline file has been set up and the migration form has already been submitted.

For the 3 online AccountRight files, I can’t confirm from the Community side whether the existing login email is what’s stopping the purchase. In some cases, it can be related to how the MYOB login is linked on the account rather than the company files themselves.

A good first step is to sign in to My Account using that same email address and try the purchase there. If it still won’t go through, the next step would be to submit a support request through My Account or connect with live chat through MOCA , our virtual assistant, so the team can check the account setup and subscription linkage for those files.

Once the new MYOB Business Lite subscriptions are active, you can then move ahead with the migration request for each file.

Regards,
Genreve
dieseldigit
Experienced User
1 month ago
Hi Genreve_S Thank you, I have successfully purchased a Business Lite Subscription for the offline file we had and successfully submitted the migration form.
However we are having issues purchasing Business Lite Subscriptions for the 3 online AR files, it appears the existing login email is not accepting the purchase - would this be because the Co files already exist under this login?

Greatly appreciate you listening.
dieseldigit
Experienced User
1 month ago
Mike_MYOB excellent this has now worked.

I do have another question, I wish to convert 3 of my 5 AR + Premier Co files, but unable to purchase the Business Lite programs for us to enable the migration. Would this be because we already have the AR subscriptions, how do we go about obtaining these new subscriptions whilst remaining under the same login, it that even possible?
Mike_MYOB
Community Manager
1 month ago
Hi dieseldigit , sorry to see you came up against an error (thank you for providing the screenshot)

We have tested and confirmed the form is working from our end, and we are still getting submissions from other customers without issue.

I would recommend trying a different internet browser or clearing cache. You could also try submitting the form on another device, even your phone.

Please ensure you are using this site https://www.myob.com/services/right-size to make your request.
dieseldigit
Experienced User
1 month ago
Mike_MYOB Awesome, now I have tried to submit the form just not and it is throwing a technical issue with MYOB - see below. What is your best suggestion in case 17th June arrives before this is corrected?
Mike_MYOB
Community Manager
1 month ago
Hi dieseldigit , sorry about that, I did intentionally keep that option separate to not overcomplicate or confuse things.
When moving into MYOB Business Lite or Pro, you have the done the correct first step which is to purchase the software
The next step is to complete the migration form here and then MYOB will migrate the data from your AccountRight file into the MYOB Business file
dieseldigit
Experienced User
1 month ago
Mike_MYOB this is very helpful if you are simply staying with AR, but what if you have chosen to go with Business Lite. Yes I have already purchased the product so what is the process from there?
Mike_MYOB
Community Manager
1 month ago
Hi all, a note to let you know that we have updated our help information to make it clearer for customers to understand the process of moving their file online.
Particularly, the step around updating your serial number in product seems to catch a few people.
Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place.
We will update the help again with the process for going online after the 17th (once the change has gone through)
Noddysfriend
Experienced Cover User
1 month ago
Yes - but it took a long time, and almost an hour on the phone before they even understood the situation and the impact of the delay. The file was actually converted later that day.
dieseldigit
Experienced User
1 month ago
Noddysfriend Did you manage to get this sorted? I am about to go through this process myself and 2 weeks is not fair to hold you up when it suppose to be 3-5 days.