I have been unable to login to my account for over 2 weeks. I get the 'Something has gone wrong ' error message. I lodged a support request 2 weeks ago and am still waiting for a response having called twice to chase up. Is
MYOB actually running a support desk any longer?
Hi SHA07,
Sorry to hear you've been having trouble accessing your file for so long. We're currently experiencing a higher than usual volume of support requests, and we appreciate your patience. I've checked and can see you’ve since been in touch with support, and your request is now with our Data Services team under case 03105060 for processing. I can also see this has been further escalated internally for review.
As this is already with the teams handling this issue, updates will come through the active support case while they work on the file.
Regards,
Genreve
