USER ACCESS error
Hi MYOB I recently moved from AccountRight to MYOB Business. I have mulitple business files. One of my business files had an existing USER. They were unable to do some functions so I upgrade...
Forum Discussion
Hi Genreve_S,
I am not having any luck with correcting this USER.
I have removed the USER from all access - completely. However even after being removed from access this user can still log in to our account. I have serious concerns for security that this is possible.
Also now when I try to re invite this user and CREATE a new user i get this error message:
There must be a error somewhere as when I check the USERS list even when I select SHOW INACTIVE the user doesnt appear.
When I selected 'Manage user access via my.MYOB' the user doesnt appear on these lists either.
Please advise what steps I can take to rectfiy this issue.
Hi ntoumba,
Thanks for the response.
The error message you're encountering typically appears when an invitation has been declined instead of accepted. To investigate this further, could you please send me a private message with the following information:
- Serial number.
- Full name and email address.
- Company name.
- Company file ID (Help > About MYOB AccountRight).
- The name and email address of the person you are trying to invite.
Once I have this information, I'll be able to assist you more effectively.
Looking forward to your response.
Thanks,
Genreve
