We have a client who has invited us to 3 separate MYOB Lite files.
All 3 invitations have been accepted and are sitting in my Dashboard.
1 file is completely fine - can access as usual.
The other 2 files I get the following screen when I try to access, which I've never had before.
If I try to Cancel or Link User ID I get an error screen.
Client has confirmed no Administrator password on the files as far as they know.
Any ideas?
Hi sd77,
Welcome to the Community Forum. We value posts that include screenshots as they provide a clearer picture of the issue.
From the screenshot you've shared, it appears that the business owner might have invited you via my.myob.com instead of directly from the business file. To resolve this, the file owner will need to open each business file individually and ensure that your email addresses are invited from there.
If this scenario doesn't apply, you can seek immediate assistance from our support sites like myob.com/support or myaccount.myob.com. Here, you'll find MOCA, our virtual assistant, who can help with immediate queries. If MOCA is unable to assist, you'll be automatically directed to our live chat team for further help.
Let us know if you require any other help.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
Thanks Genreve
She tried inviting both ways - once through My.MYOB but also from the business file. We got hte same error message when trying to access from both types of invites. The strange thing is all 3 files were invited the same way and 1 works, 2 don't.
I'll try contacting support
