Work offline
Before I move from Accountright to Business Lite I would like to know if I can work offline if necessary. It is possible with Accountright, and I can even suspend my subscription and it will cont...
Forum Discussion
I see, thanks Genreve.
Will it be possible to easily export all the data if I cancel my subscription?
Also I contacted support directly about a week ago. How long should we expect to wait for replies from support?
I am currently looking at my various options for changing my accouunting system. I thought when it came to new sales, at least, that support would be more responsive. Either way reliable suppoort is probably my most important consideration when it comes to accounting software.
Hi SCan,
As gavin12345 has mentioned. We could import all data from an import file to your AccountRight file but we could not use the exported report to do it. We also can't convert the old file itself to AccountRight. Since currently, there is no migration available to shift from Business Lite to AccountRight. Might I suggest going with the trial version of the application first then deciding if you want to migrate your file after?
Cheers,
Genreve
Thanks Gavin, your opininion is very helpful. Corporate cost-cutting exercises are not great to see happening and could explain the difficulty in getting timely email support. And worrying regarding how it might be affecting the product.
Thanks Genreve,
I don't find trials very helpful when I can't see how it works for my business, with setup and learning itself being an investment of time. The only advantage would be to find out how comfortable I am with the UI, but I don't expect I will start to have questions until I am using it in the real world, for which I would rather not have a support lag
Hi SCan,
We appreciate your feedback and thank you for giving your insight into how to decide which product to choose.
Our team is constantly working on improving the support service it has and I am positive that it could only grow better from here.
Feel free to let me know if you have any other concerns or questions. I'm happy to help.
Cheers,
Genreve
