Processing ARL Payroll offline

HI Tracey

With the greatest respect I think you are dancing around the problem. The entitlements went backwards. Things that had been previously recorded disappeared. It has shaken our confidence.

You say that you can work offline, and I did yesterday, but of course in the online file the payslips were recorded as unsent. Its possible, but messy. I have to go online for your bank feeds as that's the main product for your online ARL. But, long backups and internet connection fails bring this down to a wireless product standard.

As a software company we run other cloud products, which show much greater integrity after connection disruptions. At the moment, the is the most unstable product we have. Please keep developing your API product to recover lost packet disruptions. I ran MYOB remote wireless back 10 years ago, and this feels exactly the same.

Hi Tracey

thanks for confirming that using Outlook offline still sending payslips, I had checked with staff and this part went well.

However, before I went offline, the MYOB online was extremely unstable - shutting down frequently in the middle of entries and also sometimes 5 - 10 seconds between keystrokes. I finished payroll and then went offline.

Futher investigation last night revealed that I had lost the payroll run, all that the remained was the timesheets, aba file in the bank, the emailed payslips (payslips missing annual leave and TOIL for the 18.12.2019) and the ATO STP records successully sent. I did 3 entitlement reports during the day. The first one at 1.46 pm shows the leave accrued on the 18.12.2019, the second one at 4.30 pm has no entries for the 18.12.2019, and the third one done the day after (after backup and shutdown) show the 18.12.2019 once after I reprocessed it.

I had to go back and process payroll again so that the entitlements would balance. I'm not so concerned about STP as the double-up self-corrects next week. Thankfully, the aba files processed through the bank correctly the first time.

Timesheets are interesting - sometimes ARL does not allow zero hour line entries, other times its not an issue before accepting.

Since Sept, I regularly lose packets of data esp. LSL, personal leave and TOIL. I notice a past post from Hayden in MYOB community on this point. Payroll now takes 3 times as long. I have had this issue confirmed by my accountant and other users as well.

In addition, the auto sych does not work every 20 minutes, but today its about 3 hours apart, which is not too bad.

I also have temporarily lost supplier amounts paid when processing online (keystroke delays and errors/close-downs whilst on-line again). After closing down and backing up, they seem to reappear a day or 2 later.

The backchecking has turned this into a job taking 2 - 4 hours to 6 - 7. Lets hope the online fragility does not continue.

To look into this further I have checked that MYOB is approved via firewall, I have checked our NBN upload,  download and ping as well as running latency tests. They are all stable.