Forum Discussion

Helen_01's avatar
Helen_01
Trusted Cover User
6 years ago

Processing ARL Payroll offline

HI Team Due to the instability online and the poor qaulity of ARL payroll, I am going offline to process payroll. It seems to be able to send payslips offline too, however an employee has just told...
  • Helen_01's avatar
    Helen_01
    6 years ago

    Hi Tracey

     

    I have read through all those articels, thank-you. It is good to be reminded.

    The best bit of advice I picked up was the build up of temporary files.

    When I did wireless MYOB previously 10 years ago, I backed up after 4 hours, closed down, adn then started up again. It is extremely time consuming, but it sure beats loosing data data. 

    I spend alot of time now waiting for things to download, it is frustrating not to be more productive, it has cost us another 0.5 staff in admin.

     

     

Tracey_H's avatar
Tracey_H
Former Staff

Hi Helen_01 

 

Sorry to hear you are having problems with processing payroll.  To clarify emailing from AccountRight, your file only needs to be online if you are emailing directly from the software, ie, not using an email software such as Outlook. If your file is offline you can still send emails but you will need Outlook.

 

This help article, Set up AccountRight to send emails, explains how emailing directly from the software works.

 

With regard to the incorrect entitlements, the payslip is a copy of what was recorded when the pay was processed. Generally speaking, emailing the payslip won't change the entitlements so I would recommend checking the pay transaction and entitlement reports. 

 

When you check out your company file (work offline) the online file is synced with a file on your computer so that you are working on an exact copy of the online file.  You may also find this help article, Synchronise your company file, informative.

 

Please let me know if you need further help.

Helen_01's avatar
Helen_01
Trusted Cover User
6 years ago

HI Tracey

With the greatest respect I think you are dancing around the problem. The entitlements went backwards. Things that had been previously recorded disappeared. It has shaken our confidence.

You say that you can work offline, and I did yesterday, but of course in the online file the payslips were recorded as unsent. Its possible, but messy. I have to go online for your bank feeds as that's the main product for your online ARL. But, long backups and internet connection fails bring this down to a wireless product standard.

 

As a software company we run other cloud products, which show much greater integrity after connection disruptions. At the moment, the is the most unstable product we have. Please keep developing your API product to recover lost packet disruptions. I ran MYOB remote wireless back 10 years ago, and this feels exactly the same.

 

 

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