HelloMy Accountright Plus data file v2023.4.1.8 runs completely offline from "Local Library". Apart from Payroll, I was not using the online features of the software.For STP I have subscribed to Online Payroll to process a couple of pays.To keep the figures right in Myob, I have been simulateously running the payroll in AccRight for the last month.They appeared to be working with no errorrs. It was not asking at the end to log onto the ATO. But I have just noticed there are no payroll journal entries for the last 2 pays. In fact there is no record in AccRight for the last 2 pays at all. It's like they vanished. I have looked at the forums and see mention of a "No Reporting Specification hotfix" for similar payroll issues but dont see a recent version and Im not sure its the right fix. Questions:(A) Suggestions to fix no payroll journal entries?(B) Is there a way to export transactions from Online Payroll to Accountright? Any help appreciated.

Hi lenardb01 Thank you for posting. Previously we encouraged customers to go online to be in STP phase 2 as per ATO's requirement. This may be the reason you're not able to see it completely since in STP phase 2 there is already a report of all your pays that you can access anytime. I would suggest that you look into this Help Article Getting ready for STP Phase 2 for more information. You mentioned that you have an Online Payroll. Is this an MYOB Product or do you report your Payroll using a different program? Please feel free to post again. I'm happy to assist further. If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

Hello Its Myob Simple Payroll or Cloud Payroll through the Apps Myob website to comply to STP2. My most pressing issue is why wont my Myob record payroll journal entries when performing a Payroll run when offline. Len

Hi lenardb01 If your file is offline, please download this hotfix tool (right-click on this link, copy the link address, and paste it to a new window) and update your file by following the steps given below: 1. Extract the contents of the zip file to the desktop. 2. Right-click the AccountRight_Hotfix.exe application and choose Run as Administrator. 3. Browse to a file or drag a file onto the tool. 4. Make sure you have a backup of the file and Apply the fix. 5. Try processing the payroll again and let us know how you go on.

Hello Tried the hotfix but get this error. Any newer version?

Hi lenardb01 Can't see your image (until it is unblocked by a moderator). However I don't think the hotfix (even if there was a later version) is the issue here. If you have processed the payroll in your offline AR2023 file, it is odd that the payroll transactions do not appear there. The most likely explanation is that there has been a file mixup, the copy of the file you entered the payroll transactions into originally is not the same copy you are now looking at. This can happen when someone has restored a backup and overridden the copy of the file - check to see if all other transactions around the same time are still in the file. Or if you have 2 copies of the file with similar names, you may have inadvertently opened the wrong one from the Recently opened list. I recommend you use file open rather than selecting from the recently opened list until this issue is resolved. That aside, it does seems strange that you duplicate the entire payroll from your online system to your local file. Most users who use a 'STP solution' the way you are would simply enter the payroll transactions as a general journal in the local MYOB file so the P&L account and the Balance Sheet is correct and reflects the payroll transactions. Another thought, perhaps form 1 July, is to consider using a STP solution that avoids all of these issues and does not require you to re-enter anything. I am referring specifically to STP Creator, an STP solution that was designed to work with your offline MYOB file. You would process your payroll once in your offline AR2023 file, then run STP Creator. This extracts the relevant payroll data from your MYOB file and allows you to lodge it directly with the ATO. On payday the reporting process takes approx 1-2 minutes. Far less than what it would take you to re-enter payroll, and risk making a mistake when re-entering. Cost is $111 pa for up to 4 employees. Not sure how much you are paying for your online payroll at the moment, however, you may find it easier than your current approach. Weigh it all up. RegardsGavin

Offline Payroll Processes No Journal Entries

12 Replies

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Sean_DC
MYOB Moderator
12 months ago
Hi lenardb01

Thank you for posting.

Previously we encouraged customers to go online to be in STP phase 2 as per ATO's requirement. This may be the reason you're not able to see it completely since in STP phase 2 there is already a report of all your pays that you can access anytime. I would suggest that you look into this Help Article Getting ready for STP Phase 2 for more information.

You mentioned that you have an Online Payroll. Is this an MYOB Product or do you report your Payroll using a different program?

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
- lenardb01
  Contributing User
  12 months ago
  Hello
  
  Its Myob Simple Payroll or Cloud Payroll through the Apps Myob website to comply to STP2.
  
  My most pressing issue is why wont my Myob record payroll journal entries when performing a Payroll run when offline.
  
  Len
  - Sean_DC
    MYOB Moderator
    12 months ago
    Hi lenardb01
    
    If your file is offline, please download this hotfix tool (right-click on this link, copy the link address, and paste it to a new window) and update your file by following the steps given below:
    
    1. Extract the contents of the zip file to the desktop.
    
    2. Right-click the AccountRight_Hotfix.exe application and choose Run as Administrator.
    
    3. Browse to a file or drag a file onto the tool.
    
    4. Make sure you have a backup of the file and Apply the fix.
    
    5. Try processing the payroll again and let us know how you go on.

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Offline Payroll Processes No Journal Entries

12 Replies

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