Forum Discussion

Booran's avatar
Booran
Experienced User
5 months ago

2FA question

Hi. We have 2 companies under 1 login, 1 password and 1 2FA via email for both companies. However, MYOB sent an email asking to set up 2FA for the second company too. How this is possible. I under...
Booran's avatar
Booran
Experienced User
5 months ago

Thank you, Shella, for your response.

 

However, both companies already have separate MYOB Business payroll accounts. No need to create new ones.

We need to have to separate logins. And update second company details.

I have no idea why MYOB arranged single login years back.

 

Another strange thing happened this month. All over sudden both invoices came to one email, instead of going to 2 different as it was for months. However, 2FA warning came to the proper email address for the second company and to the old email that is not in use anymore.  It was arranged from our side to replace that old email with the proper new email for the second company. And it was going well until this month. Some sort of glitch happened on MYOB side.

 

Please, assist

Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi Booran,

The situation you’re experiencing is indeed unusual and requires further investigation on our back end team. Make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • Booran's avatar
    Booran
    Experienced User
    5 months ago

    Thank you, Earl.

     

    I lodged support request.

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