Hi TruOrbe1234,
Thank you and I apologize for the inconvenience if you are still experiencing the same issue even after the troubleshooting. May I know if you have already tried to login in a different device? If yes, this might need an in depth troubleshooting. You may ask MOCA, our virtual assistant click the chat bubble at the bottom of any help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.
Feel free to write a post if you need further assistance.
Cheers,
Jem