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nativepeak's avatar
nativepeak
Member
4 months ago
Solved

Adding a new employee gets rejected

I have a new business with 2 employees only. But I can't submit their details to IRD even though I have authorised MYOB in my business IR account.   Things I have done so far: I double checked th...
  • Princess_R's avatar
    Princess_R
    4 months ago

    Hi nativepeak,

     

    Nice work checking the link and trying a few things already, and thanks for the screenshot as well. That "Unauthorised Delegation" message from IRD usually means the myIR login that authorised MYOB doesn’t currently have the right access to file payroll for that business. Most of the time, it’s because the email you use to log in to IRD doesn’t have the correct permissions in myIR. Try logging in to myIR and check whether the email you’re using is the same one that actually has access to the account. You can check this under Settings/Access > Logins. If everything looks right there and you’re still seeing the error, our team can dig into it further for you. You can chat with us via MOCA (our virtual assistant) or log a support ticket through My Account, and we’ll help get it sorted.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
4 months ago

Hi nativepeak,

 

Nice work checking the link and trying a few things already, and thanks for the screenshot as well. That "Unauthorised Delegation" message from IRD usually means the myIR login that authorised MYOB doesn’t currently have the right access to file payroll for that business. Most of the time, it’s because the email you use to log in to IRD doesn’t have the correct permissions in myIR. Try logging in to myIR and check whether the email you’re using is the same one that actually has access to the account. You can check this under Settings/Access > Logins. If everything looks right there and you’re still seeing the error, our team can dig into it further for you. You can chat with us via MOCA (our virtual assistant) or log a support ticket through My Account, and we’ll help get it sorted.

 

Cheers,

Princess

nativepeak's avatar
nativepeak
Member
3 months ago

Hey thank you for the answer. It turns out that the business IR account didn't have EMP tax code registered. Newbie mistake on my end. I thought when you open a business it's automatically registered but I needed to take the action below first.

 

Register for new tax accounts > Register as an employer (EMP)

 

After IRD registered the payroll account then I was able to see "Payroll" in business IR account and eventually MYOB was able to register the employees under that account.

 

So that error code makes sense now. All sorted now. Thanks for the answer. I think I submitted a ticket but can't see it under my submitted requests. But anyway if you see it you can close it as it's not an issue anymore.

 

Cheers!

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