Assistance with 'Prepare Electronic Pay' file
Hi, I'm hoping someone can assist me with how to remove an employee pay from the 'Prepare Electronic Payments' tab. They are no longer with the company and had mistakenly been put through the pay run...
Hi Simone20,
Since you've already reversed the pay, ensure that the reversal transactions are correctly recorded. I recommend visiting the following help page and related post that you may find helpful:
Changing or fixing electronic payments
Unable to change the payment method 'pay from account
If you're still having issues, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
