Forum Discussion

Mathilda's avatar
Mathilda
Trusted User
7 months ago

Bank Reconciliation out of balance

Good morning I need some help please. I am trying to reconcile our bank account for BAS but I was only able to reconcile up to 20 March.  I have a problem with the transactions on the 21st Our cheq...
Mathilda's avatar
Mathilda
Trusted User

Hi Shella_A 

 

I have just tried to delete that entry of Debra's separate pay but it comes up with a message that says that the pay has been reported so it needs to be reversed.  I have not reported this, it does not even show up on the payroll reporting centre records.  I don't understand it.

 

I'm still going to need help with the linked accounts to get rid of that payroll total that I'm out of balance with but I'm going to try and sort out the Debra pay first.

Shella_A's avatar
Shella_A
MYOB Staff
7 months ago

Hi Mathilda,

 

You might want to check the security settings that determine if your transactions can be deleted or reversed. You can find this under Setup > Preferences > Security > Transactions CAN'T be Changed, They Must Be Reversed. If the pay run isn't reported, you shouldn't be seeing an error message.

 

Reverse option deselected

 

Delete transaction on the edit menu

 

For more details, you can refer to the article, Fixing a Pay.

 

Regarding the linked accounts balance, the steps can differ based on your situation. It could be helpful to revisit the previous articles shared by my colleague.

 

Feel free to post again anytime you require further assistance. 


If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

 

 

Kind regards,

Shella

  • Mathilda's avatar
    Mathilda
    Trusted User
    7 months ago

    Hi Shella_A 

    Okay thanks I have managed to reverse the pay for Debra (hoping this is going to be okay as according to me it was not reported, but anyway ...)

    I also managed to get to the Recap Transaction for the total wage amount that I am out of balance with on my bank reconciliation.  Attaching a screen shot of what came up ...

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      7 months ago

      Hi Mathilda,

      Thanks for your response. If you're still experiencing issues with this, why not give our virtual assistant MOCA a try? MOCA is designed to delve deeper into problems like this and may offer solutions. Feel free to interact with MOCA through myob.com/support for any queries or assistance you may need. If MOCA isn't able to provide the help you need, our live chat team is available to continue where MOCA left off.

      Feel free to start a new post if you have further queries and one of us will be happy to assist you.
      Regards,
      Earl

      • Mathilda's avatar
        Mathilda
        Trusted User
        7 months ago

        Earl_HD 

        Really?  You're showing me away when I am already at my wit's end.  I've done all the steps that I was told to do, and I am making progress.  So you want me to cope with "Hmm, I don't know that one" and then start a new post?

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