Forum Discussion

2016's avatar
2016
Contributing User
11 months ago
Solved

calculation errors

I want to bring to your attention that the payroll sofware we are using  has been exeperiencing errors in its calculation. Although i have informed the support team about these issues, but we are sti...
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi 2016, 

     

    Thanks for your post. 

     

    I'm sorry to hear about the persisting issue with wage rates. Generally, hourly employees need to have different pay items compared to salary employees. If you have both kinds of employees, I suggest checking if they have different pay items, as this might cause some calculation issues. If all is correct and this issue persists, please send us screenshots of the pay items and the incorrect value pay runs. If you have information in the screenshots that requires it to be private, send us a private message instead. 

     

    Let us know if you require any further. We're happy to help.

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi 2016, 

 

Thanks for your post. 

 

I'm sorry to hear about the persisting issue with wage rates. Generally, hourly employees need to have different pay items compared to salary employees. If you have both kinds of employees, I suggest checking if they have different pay items, as this might cause some calculation issues. If all is correct and this issue persists, please send us screenshots of the pay items and the incorrect value pay runs. If you have information in the screenshots that requires it to be private, send us a private message instead. 

 

Let us know if you require any further. We're happy to help.

 

Cheers, 

Genreve