Country Code
We have working holiday maker employees and they have all been set up correctly in MYOB and their country code is selected also but STP still gives error on country code, I dont know what else I can ...
Forum Discussion
Hi LukeVeliJC,
Thanks for your post, and welcome to the Community Forum!
I apologize for the delayed response. If you could kindly reply with a screenshot of the error message you are receiving, it would greatly assist us in investigating and providing a solution for you.
Looking forward to your response.
Regards,
Earl
Hi NT2,
Thanks for the screenshot. Those two errors definitely need to be checked one by one.
CMN.ATO.GEN.XML03 This typically occurs when there’s some invalid information somewhere in your payroll. The best bet is to check out this thread to see what to look for and how to fix it.
On the other hand, the CMN.ATO.PAYEVNTEMP.000358 one happens if you’ve reported income as a Working Holiday Maker, Foreign Employment Income, or Inbound Assignees to Australia after 30/06/2020, but the origin country didn’t make it into the STP file. To sort it:
- Open the employee card.
- Make sure the Income Stream Type is one of the three above.
- In the WHM/foreign income section, set a non‑AU origin country (separate from their address).
- Save.
- Send an STP Update event or resubmit the pay.
Give us a yell if you get stuck, and we’ll help you through it.
Regards,
Genreve
