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Janelle5025's avatar
Janelle5025
User
3 years ago

difference in pay run detail and details sent to STP

I have made a payrun for one employee and MYOB showing correct Gross payment and PAYGW.  Information in STP transfer is nil.  Please help

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Janelle5025 

     

    Thanks for your post. If you run the Employee YTD report by clicking on the STP report in the reporting centre and selecting View employee YTD report, do the YTD amounts in that report match the YTD amounts in the Payroll Activity report? If they do, the correct YTD amounts have been sent to the ATO.

     

    If those reports don't match, process a $0 pay and wait until that report has been accepted. Then view the Employee YTD report for the $0 pay and check the YTD amounts against the Payroll Activity report.

     

    If you continue to have issues can you please send screenshots of both reports. Please ensure sensitive information is removed from screenshots prior to posting on the public Forum.

     

    Please let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi Janelle5025 

     

    Thanks for your post. If you run the Employee YTD report by clicking on the STP report in the reporting centre and selecting View employee YTD report, do the YTD amounts in that report match the YTD amounts in the Payroll Activity report? If they do, the correct YTD amounts have been sent to the ATO.

     

    If those reports don't match, process a $0 pay and wait until that report has been accepted. Then view the Employee YTD report for the $0 pay and check the YTD amounts against the Payroll Activity report.

     

    If you continue to have issues can you please send screenshots of both reports. Please ensure sensitive information is removed from screenshots prior to posting on the public Forum.

     

    Please let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Janelle5025's avatar
      Janelle5025
      User
      3 years ago

      Thank you.  It took my some time, but have finally sorted this out.  The employee YTD report was the key!