Hi SamaraM, thanks for responding.
I don't think the employee accepted the invitation first time around - this time he has created a new account and password, and it seems to be working. Fingers xed it stays that way!
Hi Versacegal1
Thank you for your post. Can I confirm when you deleted your employee then added back, was that just from the location or from the employee list?
If the user wasn't completely removed, I would remove them from the employee list, then re-invite the employee, and make sure that the employee accepts the invitation before trying to log in again.
If that doesn't resolve it, I would also go through the employee contact card and check that is has been set up correctly against the steps in this Help Article on the topic: Getting started with MYOB Team.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi SamaraM, thanks for responding.
I don't think the employee accepted the invitation first time around - this time he has created a new account and password, and it seems to be working. Fingers xed it stays that way!
