Entitlements issue
This is from earlier posts: ENTITLEMENTS LINK TO PAYMENT CATEGORY NOT WORKING This has happened more than once in the past - I pay from a category linked to an entitlement category but the transact...
Forum Discussion
Hi PeterLeonard,
I understand that you're having a bit of a hiccup with your entitlement balances. Let's work together to sort this out! First, check the payroll activity report to see if there's a pay for the entitlement. Next, ensure that each entitlement category is linked to only one wage category by checking the entitlement payroll category settings. For more info, please check out this Help article: Leave and entitlements.
If you're still stuck finding out the cause of the entitlement issue, I highly recommend getting in touch with our live chat. To get through to a live chat agent, you will need to first contact our virtual assistant, MOCA, through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Cheers,
Princess
