Entitlements Report Differs to Card Balance

Hi belindahowie,

Thank you for your post.

I'm sorry for the delay in responding to your query. If the entitlements report and the employee card balance don't match, this could be due to an alteration in the pay history on the employee card file or termination. You'll need to run the Entitlement Balance Detail Report for each month to identify where the problem lies. To fix this, you need to check the pay history. Go to the employees’ card >> Payroll details >> Pay history, select the affected month, and enter the correct figure. After correcting the pay history, you will need to send an update event or process a zero-dollar pay to the ATO. Then you can try running the report for the entire payroll year to see if it fixes the issue.

Here's a help article that takes you through this process (it is marked for AccountRight Classic, but the process is pretty much the same): Resolving a Difference in Entitlement Balance Reports (Australia Only)

Please don't hesitate to reach out if you need further assistance.

Cheers,

Princess