Error in calculated pay
After processing the payroll, I noticed an error in the calculated gross pay for one of the employees. It appears that MYOB automatically changed the employee's hourly rate while retaining the number...
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Princess_R Hi Princess. In the employee's Payroll Details, the actual hourly rate is still showing correctly and has not been changed. However, on the employee's payslip, a higher hourly rate was applied.
This is what occurred:
For example, the employee's actual hourly rate is $30.00 per hour and they normally work 30 ordinary hours per week. In the pay run, I adjusted the hours to 18 hours of Base Hourly and 12 hours of Personal Leave.
Based on the employee's hourly rate, the gross pay should have been calculated as follows:
- Base Hourly: 18 hours × $30.00 = $540.00
- Personal Leave: 12 hours × $30.00 = $360.00
- Total Gross Pay: $900.00
However, when MYOB processed the pay, it showed in the payslip:
- Base Hourly: $900.00 (18 hours with an hourly rate of $50.00 per hour)
- Personal Leave: $360.00 (12 hours with an hourly rate of $30.00 per hour)
- Total Gross Pay: $1,260.00
It appears that MYOB retained the employee's usual gross pay of $900.00 instead of recalculating it based on the adjusted 18 hours, resulting in an overpayment.
Hi angel08,
Thanks for providing a detailed response.. When this happens, it’s usually related to how the Personal Leave category or the Base Hourly category is set up, as those settings can affect how the pay is calculated. That said, to take a closer look at what’s happening, it would be best to reach out to our team so they can review the setup in more detail and confirm why the pay is calculating this way. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
